Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dougwainer611@gmail.com. Please note that returns will need to be sent to the following address: Unit 12A/3 Rocklands Road, Wollstonecraft NSW 2065.

Cost of returning item will be at Customers expense.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at dougwainer611@gmail.com or on (+61) 412 - 371920

Damages and issues
Please inspect your order when received and contact us immediately if the item is  damaged, or if you receive the wrong item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dougwainer611@gmail.com.